Skip to content
LacreDoc

LacreDoc

Refund policy

Last updated: 14 November 2026

This policy covers a LacreDoc licence bought on this website, which Paddle sells for us as Merchant of Record. The terms say the same in short. A copy of LacreDoc from the App Store follows Apple's rules on refunds instead.

Try it first, for free

LacreDoc is free to download and to try for as long as you like: everything works except Export, Print and Share, and Compare works 10 times. Please try it on your own computer, with your own documents, before you buy, and buy LacreDoc only if it suits you.

When a purchase is refunded

Paddle is the seller, so its refund policy and buyer terms decide every refund, and they come first if anything here differs. For LacreDoc, this means:

  • in the European Union, the EEA, Switzerland and the United Kingdom, you can withdraw from a purchase within 14 days, as long as you have not started to use LacreDoc; activating it is starting to use it;
  • anywhere, Paddle may refund a purchase at its own discretion if you ask within 14 days of buying and have not activated LacreDoc;
  • when LacreDoc cannot run on your computer, write to us first: if we cannot put that right, Paddle refunds you as consumer law requires;
  • when you bought LacreDoc twice by mistake, write to us: we agree the refund of the purchase you do not need, and Paddle makes it.

Otherwise a purchase is not refunded, except where the law requires it.

How to ask for a refund

You can ask Paddle directly at paddle.net, within 14 days of buying, or write to us like this:

  1. If the licence is activated, cancel it first, on the computer it is activated on: in LacreDoc, choose Settings ▸ License ▸ Cancel License…. This needs the internet, and it ends the licence for good: its serial number will not work again on any computer. LacreDoc then shows a cancellation code, such as C-7Q4K-9XWP-M2DH, and we email it to you too.
  2. Write to [email protected] from the email address you bought LacreDoc with. Send the cancellation code, or, for a licence that was never activated, its serial number, and tell us why you are asking.
  3. If the refund is due, it is made through Paddle, and the money goes back the way you paid.

When a licence ends

When a purchase is refunded, or a payment is reversed by your bank (a chargeback), its licence ends and its serial number stops working on every computer. LacreDoc then works as it does without a licence.

Your rights

If you live in the European Union, the EEA, Switzerland or the United Kingdom, you have 14 days to withdraw from a purchase. A licence is digital content, so when you buy you ask to use LacreDoc straight away and agree that you lose this right once you activate it; the email with your serial number confirms this. Until you activate it, you can withdraw within the 14 days, and the purchase is refunded. Nothing in this policy limits the rights the law gives you as a consumer.

Contact

[email protected] for a refund, a licence or an order.